This Acceptable Use Policy ("Policy") governs your use of the website, products, services, software, AI assistants, automations, platform tools, integrations, consulting services, implementation services, managed services, and related offerings provided by Castiglia AI, owned and operated by Anthony Castiglia.
This Policy applies to all customers, users, authorized users, employees, contractors, agents, representatives, clients, end users, and any other person or entity that accesses, uses, benefits from, or interacts with the Services through your account. This Policy is incorporated into and forms part of the Castiglia AI Terms of Service.
Purpose
The purpose of this Policy is to protect Castiglia AI, our customers, communication recipients, third-party providers, telecommunications carriers, platform vendors, and the public from unlawful, abusive, harmful, misleading, high-risk, or unauthorized use of the Services.
The Services may include artificial intelligence, voice AI, chat AI, automation, telephony, SMS, email, CRM integrations, appointment booking, lead follow-up, transcription, analytics, and other business automation tools. Because these tools may be used to communicate with consumers, businesses, leads, prospects, customers, patients, borrowers, insureds, or other recipients, customers must use the Services responsibly and lawfully.
General Acceptable Use
You may use the Services only for lawful business purposes and only in accordance with this Policy, the Terms of Service, the Privacy Policy, the Data Policy, the Refund, Dispute, and Revenue Protection Policy, any applicable order form, statement of work, service agreement, or written agreement, and all applicable laws, regulations, ordinances, and governmental requirements.
You are responsible for determining whether and how the Services may lawfully be used in your business.
Customer Responsibility
You are solely responsible for your use of the Services; your authorized users' use of the Services; your employees', contractors', agents', and representatives' use; your customers', clients', end users', and communication recipients' interaction with the Services; all data, prompts, scripts, workflows, automations, call flows, contact lists, and content submitted to or used with the Services; all communications sent, received, generated, routed, recorded, transcribed, or processed through the Services; and all AI-generated outputs used in connection with your business.
You must ensure that anyone who uses or benefits from the Services through your account complies with this Policy.
Compliance with Applicable Laws
You are solely responsible for ensuring that your use of the Services complies with all laws, regulations, ordinances, and governmental requirements applicable to you, your business, your customers, your contacts, your prospects, and the recipients of your communications. This includes federal, state, local, provincial, and international laws; industry-specific regulations; telecommunications, telemarketing, privacy and data protection, consumer protection, advertising, call recording, anti-spam, and Do Not Call laws; and any laws applicable in the jurisdiction of the sender, recipient, business, consumer, lead, prospect, or communication endpoint. Castiglia AI does not provide legal advice.
Communications Compliance
If you use the Services for voice calls, SMS, email, AI chat, AI voice, automated outreach, appointment booking, lead follow-up, sales, marketing, customer support, or similar communications, you are solely responsible for compliance with all applicable communications laws. This includes TCPA, TSR, CAN-SPAM, National Do Not Call Registry requirements, state Do Not Call requirements, state mini-TCPA laws, call recording and consent laws, consent and opt-in/opt-out requirements, caller identification requirements, AI disclosure requirements, privacy and data protection laws, consumer protection laws, industry-specific communication rules, and any applicable local, municipal, county, state, provincial, territorial, federal, or international law.
Consent, Contact Lists, and Outreach
You may not use the Services to contact any person or entity unless you have all legally required consents, permissions, authorizations, and lawful bases to do so. You represent and warrant that your contact lists were collected lawfully; your leads, prospects, and customer records were obtained lawfully; you have the legal right to contact each recipient; you have obtained all required consent before initiating communications; you will maintain records of consent where required; you will honor opt-out, unsubscribe, revocation, suppression, and Do Not Call requests; you will not contact individuals or entities who have opted out or revoked consent; and you will not upload, import, purchase, use, or contact unlawful, scraped, stolen, misleadingly obtained, or improperly sourced contact lists.
AI Disclosure and Call Recording Requirements
You are solely responsible for providing any legally required disclosures and obtaining any legally required consents before using the Services to call a recipient, send a message, record a call, monitor a call, transcribe a call, analyze a conversation, use AI-generated responses, use AI to interact with a person, or store or process communication data.
Where required by law or appropriate under the circumstances, you must clearly disclose that:
- The recipient is interacting with an AI system
- The communication may be recorded, monitored, transcribed, analyzed, or processed
- AI-generated outputs may not be reviewed or verified by a human
- AI-generated responses should not be relied upon as legal, medical, financial, insurance, tax, compliance, or other professional advice
Prohibited Uses
You may not use, or allow any third party to use, the Services for any prohibited purpose.
8.1 — Illegal Activity
Violating any law, regulation, ordinance, court order, or contractual obligation; facilitating unlawful activity; engaging in fraud, deception, misrepresentation, or unfair business practices; or violating privacy, publicity, intellectual property, telecommunications, telemarketing, consumer protection, or data protection rights.
8.2 — Unlawful or Unauthorized Communications
Sending spam, junk mail, chain letters, or unsolicited bulk communications; sending unlawful marketing communications or robocalls; making unlawful prerecorded messages; contacting individuals without required consent; contacting individuals on applicable Do Not Call lists without lawful authorization; ignoring opt-outs, unsubscribe requests, revocations, or suppression requirements; or using deceptive subject lines, caller ID, routing, sender information, or messaging practices.
8.3 — Impersonation, Deception, and Misrepresentation
Impersonating any person, business, government agency, or other entity; misrepresenting your identity, affiliation, authority, product, service, or purpose; using misleading caller ID or spoofing; claiming or implying endorsement, authorization, or affiliation where none exists; misleading recipients into believing they are speaking with a human where AI disclosure is required; or misrepresenting the source, purpose, or nature of a communication.
8.4 — Harmful, Abusive, or Discriminatory Content
Using the Services to generate, transmit, promote, or facilitate content that is defamatory, harassing, threatening, abusive, hateful, discriminatory, obscene, sexually explicit, exploitative, violent, invasive of privacy, intimidating, deceptive, harmful to minors, or designed to shame, humiliate, manipulate, or exploit individuals.
8.5 — High-Risk Uses
Using the Services as the sole basis for decisions, advice, recommendations, or actions involving medical diagnosis or treatment, legal advice, financial advice, tax advice, emergency response, crisis intervention, law enforcement decisions, credit or lending decisions, housing decisions, employment decisions, insurance underwriting or claims decisions, healthcare eligibility decisions, public benefits eligibility, or any use where reliance on AI-generated content could cause personal injury, death, financial harm, legal harm, regulatory harm, reputational harm, or significant damage. Any high-risk, regulated, or sensitive use requires qualified human review and full compliance with applicable law.
8.6 — Regulated Industry Misuse
If you operate in a regulated industry (insurance, mortgage and lending, real estate, healthcare, financial services, legal services, tax services, debt collection, employment, education, government programs, or consumer finance), you may not use the Services in a way that violates applicable licensing, disclosure, consent, recordkeeping, advertising, marketing, or professional standards. Castiglia AI does not act as your licensed professional, compliance officer, or regulator.
8.7 — Security Misuse
Circumventing authentication or access controls; bypassing rate limits or usage restrictions; probing, scanning, or testing vulnerabilities without written authorization; interfering with or disrupting the Services; overloading or degrading infrastructure; introducing malware, viruses, or harmful code; accessing systems, accounts, or data without authorization; or engaging in scraping, harvesting, credential stuffing, denial-of-service attacks, or other abusive technical activity.
8.8 — Data Harvesting and Unauthorized Model Training
Scraping, extracting, harvesting, or collecting data without authorization; building, training, improving, or benchmarking a competing AI model or service; collecting AI outputs for external model training without authorization; extracting system prompts, hidden instructions, model behavior, internal workflows, or proprietary configurations; reverse engineering or replicating the Services; or using the Services to develop a competing product or platform.
8.9 — Intellectual Property Violations
Infringing copyrights, trademarks, patents, trade secrets, publicity rights, privacy rights, or other rights; generating, uploading, transmitting, or distributing infringing content; misappropriating third-party confidential information; removing proprietary notices; or copying Castiglia AI workflows, prompts, scripts, interfaces, automations, or platform materials without authorization.
8.10 — Unauthorized Resale or Rebranding
Unless expressly authorized in writing by Castiglia AI, you may not resell, sublicense, rebrand, or white label the Services; frame or mirror the Services; make the Services available to third parties as your own product, software, system, or platform; or grant third-party access outside your authorized users or approved service plan.
AI Output Responsibilities
The Services may generate AI-powered voice, text, summaries, classifications, recommendations, automations, or other outputs ("AI Outputs"). You acknowledge that AI Outputs may be inaccurate, incomplete, outdated, misleading, contain errors, reflect unintended bias, fail to consider legal, regulatory, factual, or business context, or produce unexpected or inappropriate responses.
You are solely responsible for reviewing AI Outputs, verifying AI Outputs, correcting AI Outputs, determining whether AI Outputs are appropriate, supervising AI assistants and automations, ensuring AI Outputs comply with applicable law, ensuring AI Outputs are not misleading, unlawful, or harmful, and ensuring AI Outputs are not treated as professional advice without qualified human review.
Required Human Oversight
You must implement reasonable human oversight for any use of the Services that may affect consumer rights, legal rights, financial outcomes, healthcare decisions, insurance decisions, employment decisions, housing decisions, lending decisions, customer obligations, regulated communications, or sensitive or high-impact decisions. You may not rely solely on AI Outputs for decisions requiring professional judgment, regulatory compliance, or individualized review.
Customer Data Responsibilities
You are solely responsible for all data submitted to, uploaded to, connected to, or processed through the Services. You represent and warrant that you have the legal right to use the data, you have obtained all required consents, you have provided all required notices, the data was collected lawfully, the data does not violate third-party rights, the data does not violate privacy, telecommunications, consumer protection, or industry-specific laws, and your use of the data through the Services is lawful. You may not submit sensitive or regulated data unless expressly permitted by Castiglia AI in writing and appropriate safeguards or agreements are in place.
Sensitive and Regulated Data
Unless expressly authorized in writing, you may not use the Services to collect, store, transmit, or process protected health information, full payment card data, full bank account numbers, Social Security numbers, government identification numbers, biometric identifiers, children's data, highly sensitive personal information, sensitive legal information, sensitive financial information, or data subject to specialized regulatory requirements not expressly agreed to by Castiglia AI. If you submit such data without authorization, you are solely responsible for all resulting consequences.
Platform Integrity
You may not take any action that harms, disrupts, or threatens the integrity, security, reliability, availability, or reputation of the Services. This includes actions that may increase spam complaints, trigger carrier restrictions, cause telecom filtering, damage sender reputation, cause platform abuse reports, create security risks, degrade performance, increase regulatory risk, or expose Castiglia AI or third-party providers to enforcement, penalties, or liability.
Monitoring and Enforcement
Castiglia AI may monitor use of the Services for compliance, security, billing, performance, abuse prevention, and enforcement purposes. If Castiglia AI determines, in its sole discretion, that you or your users have violated this Policy, Castiglia AI may take any action it deems appropriate, including suspending access, restricting features, disabling workflows, disabling AI assistants, suspending calls or SMS or email or communication functions, removing or disabling content, requiring corrective action, requiring additional disclosures or safeguards, terminating services, reporting unlawful activity where appropriate, preserving records for legal or enforcement purposes, and refusing future service. Castiglia AI is not liable for losses, damages, lost revenue, or business interruption resulting from enforcement actions taken under this Policy.
Third-Party Provider Requirements
The Services may rely on third-party providers, including telecommunications carriers, AI providers, hosting providers, SMS providers, email providers, CRM platforms, payment processors, analytics providers, and other technology vendors. Your use of the Services must comply with any applicable third-party provider rules, policies, technical limits, acceptable use requirements, and compliance standards. Castiglia AI may suspend, restrict, or terminate features or Services if required or requested by a third-party provider or if your use creates risk to Castiglia AI's provider relationships.
No Warranties on AI Outputs
Castiglia AI makes no representations or warranties regarding the accuracy, completeness, legality, reliability, suitability, usefulness, or appropriateness of AI Outputs. AI Outputs may be speculative, incorrect, incomplete, misleading, biased, or unsuitable for your intended use. You are solely responsible for reviewing, verifying, and approving AI Outputs before relying on them or using them in customer-facing, regulated, legal, financial, medical, insurance, mortgage, or other sensitive contexts.
Reporting Violations
Suspected violations of this Policy may be reported to Castiglia AI using the contact information below.
Changes to This Policy
Castiglia AI may update or modify this Policy from time to time. Changes will become effective upon posting to our website or otherwise making the updated Policy available, unless a later effective date is stated. Your continued use of the Services after changes become effective constitutes acceptance of the updated Policy.
Relationship to Other Agreements
This Policy is incorporated into the Castiglia AI Terms of Service. If this Policy conflicts with a separately executed written agreement signed by Castiglia AI, the signed written agreement controls only for the scope covered by that agreement. If this Policy conflicts with the Terms of Service, the more specific provision will control.
Contact Information
For questions regarding this Acceptable Use Policy, please contact: